At the mansion, Bev Potter's two kids are running around in the manager's office as Bev sits there, ignoring them. The radio is blaring loudly. There's a knock on the door, but Bev ignores it. Fiona eventually walks in and explains hesitantly who she is. Bev asks what the problem is. Fiona snaps, "Noise is the problem." She goes on angrily, "This was a nice quiet house before you moved in here - but what with that" - she indicates the radio - "and the children, a person can't even hear themselves think." Bev mutters, "If there's one thing I can't stand, it's people who hate kids." Fiona snaps at her, "Some people pay good money to be here and they are entitled to a little bit of peace and quiet." With that, she grabs the children and pushes them out of the door. She then snaps at Bev, "Will you please turn that radio down or do you want me to it for you?"

The Potter kids continue playing in the corridor. The boy upturns a table. He then picks up a parcel which has fallen onto the floor and reads the address on it: "Miss. Fiona Reid." The girl picks up an envelope. The boy tries to grab it, but rips it in the process. Sighing heavily, he throws it across the corridor and suggests to his sister that they go outside.

Fiona and Bev are yelling at each other. In her room, May wakes up, climbs out of bed, puts on her dressing gown and goes to see what's going on. By the front door, Janice is yelling at the children. May emerges from her room as Janice growls at Fiona, "Those awful children - they won't listen to a word." As Janice and Fiona talk animatedly, May creeps along the corridor and picks up the parcel. She then returns to her room. Janice heads off upstairs as Fiona turns the table upright.

In her room, May is looking at herself in an art deco-style mirror, smiling, "You're too good to me, Neville, dearest." She then hugs a cardigan to herself and, picking up a card, smiles, "You really are!"

Beryl hangs up the 'phone at her house. Susan joins her and asks her if she had any luck. Beryl replies that she had to try about six people but she finally found the right one - and apparently she's moved to Melbourne. Susan asks Beryl if she's got a 'phone number. Beryl replies that she has, but she's going over there; it's not very far. She asks Susan to look after Robert for her.

A while later, Beryl walks up to the front door of a house and knocks on the knocker. A woman answers and, staring at Beryl in shock, snaps, "How did you find me here? I've told you before: we want you out of our lives. Now go away and stay away." With that, she slams the door in Beryl's face.

A few moments later, Beryl knocks again, and she keeps knocking until the woman eventually opens the door once more. Beryl pleads with her to at least listen to her. The woman, though, retorts furiously, "I'm not remotely interested. Maisie's dead and the boy's gone and I hope never to see either of you again." Beryl quickly says, "I'm not the person you think I am." The woman, though, snaps, "I know exactly what you are and the boy's no better. I warned Maisie to have nothing to do with either of you, but she wouldn't listen. Well, you needn't think I'm the soft touch she was. You're nothing to us - and this neighbourhood's too good for the likes of you to be walking in its streets. Just go." She goes to shut the door again, but Beryl snaps, "I see. You think I'll lower the tone of the neighbourhood. Well, if you give me what I want, I will go." The woman growls, "You think you can blackmail me? You can sit out here 'til I rot. I don't care." Beryl says exasperatedly, "I just want to know if your sister might have left some letters or papers to do with Craig." The woman snaps, "No. She didn't." Beryl yells, "I am not going anywhere until I get what I want." The woman warns her, "Keep your voice down." Beryl, though, looking around at a neighbour watering his garden, shouts, "Don't you dare tell me to keep my voice down. Your sister stole my little boy. He is my son. You have no right to keep any personal effects from me." The woman stares at her and mutters, "For goodness' sake. Just wait there, then, and I'll see what I can find." With that, she heads back into the house, leaving Beryl standing on the step.

Back at home a while later, Beryl is telling Susan in the kitchen, "She threw that poor kid out without a cent the minute her sister was dead. I don't know about legal responsibility, but that is unforgivable." Susan comments that it sounds like Beryl is starting to see it from Craig's point of view. Beryl insists, "I can understand what it meant to him, thinking he'd found his mother, but I can't have him believing it's me." She then laughs, "I cannot tell you how embarrassing it to have to perform like that in public!" Susan laughs with her and then asks her if she's looked through the papers she was given yet. Beryl, though, says she'll look through them later. She starts taking some things out of the cupboards. Susan offers to cook lunch for her, if that's what she's doing. Beryl, though, explains, "No, no, I've cooked up an idea for making money without having to worry about a babysitter for Robert. When I worked at that restaurant, I made some biscuits and things for them. They were very successful, so I thought I'd try the same thing with the local shops." Susan exclaims that that's a terrific idea!

Fiona walks into her room at the mansion. May is in there, preparing some tea things, and Fiona growls that she was just walking along the hall and almost got knocked over by those wretched little brats sliding down the stairs. May corrects, "You mean the bannisters." Fiona snaps, "Wayne is going to have to get rid of them. You and Janice and I: we tell Wayne that either they go or we go." May, however, gasps, "Oh no we don't. If he calls your bluff, we'll be out on the street, and where else would we find accommodation as suitable as this?" Fiona, though, laughs, "Wayne wouldn't get rid of us - we're practically his only tenants!" May sighs, "You're creating a storm in a teacup. It's obvious you've been tactless with this woman. I'll go in shortly and speak to her and straighten everything out."

Bev is watching TV in the manager's office when there's a knock on the door. She calls, "Come in." Janice marches in and starts complaining about Bev's children, and muttering that she needs peace and quiet. Bev, however, warns her, "You're asking me to limit their rights to free expression." Janice, looking aghast, snaps, "Those children need discipline; someone to lead a good example." She goes on, "I moved here because it was quiet and respectable. What about my house rules? I went to a lot of trouble with those and they've being completely ignored." Bev, getting up and ripping down the list of rules from the door, snaps, "You're the one! I might have known it would be some busy little twerp." She then rips them up and stuffs them into Janice's hand, saying as she does so, "There. We understand each other - eh, girlie?"

May and Fiona are sitting in Fiona's room and can overhear as Janice and Bev yell about the house rules. May tells Fiona that Janice is tactless; you simply need to know how to get along with people. Fiona is holding a bracelet, but May suddenly gasps at her, "Give me that before you break it." Fiona insists that she's only looking at it. Suddenly looking surprised, she spots an inscription on the inside and comments, "What's this? 'To Fiona. All my love, Neville'." May tells her quickly, "It's one of your old ones." Fiona, though, retorts that she's never seen it before in her life. May insists, "I found it in your things after you left here and I've been looking after it for you." Fiona, however, retorts, "Rubbish. I've never had anything like this; I'd remember." May tells her, "You had so many admirers; how do you expect to remember every little thing they gave you?" Fiona insists, "I would remember something as lovely as this - especially from Neville." May points out, "There were so many young, British officers - they were practically falling out of the trees!" Fiona smiles wistfully, "He was hopelessly in love with me. I wonder if life would've been very much different if I'd have gone with him when he asked me..." May, however, tells her, "A sailor's wife... that wouldn't have suited you at all. You're much better off with him as just a fond memory." Fiona muses, "All those lovely walks beside the harbour during the blackout... the drives into the country..." May continues, "Parties... dinner dances... Do you remember when we stayed up all night, dancing and listening to records?" Fiona laughs, "We were really young then, weren't we, May?!" May smiles, "The world was, too. Much nicer place than it is now." At that moment, Bev turns on her radio again. As it starts blaring out, Fiona snaps furiously, "That is it: if she wants full-scale war, that's what she's going to get." She stands up and storms out.

Fiona meets Janice out in the corridor; Janice is holding some broken flower pots and she cries, "Look what they did to my pot plants." Fiona growls, "You can't talk to her; I've tried." Janice retorts, "So did I. She tore up my house rules. It was all I could do not to pick her up and throw her out." Fiona, suddenly looking thoughtful, muses, "You could, couldn't you... you with your judo training..." Janice insists, "It's against my beliefs to use force, even on someone like that." Fiona assures her, "No one would blame you, believe me." She then asks, "Is it a sin not to like something that's bad?" Janice replies, "No." Fiona goes on tersely, "That woman is bad. She is selfish and lazy and inconsiderate - and before we know it, she'll send all the people out of the building and leave poor Wayne bankrupt. Now, I'm sure it is not a sin not to want that to happen." Janice muses, "You mean it isn't Mrs. Potter herself I'm angry about; it's her sins?" Fiona declares, "Exactly. Now, we owe it to all the people in the building to do our level best to get that woman out of here. That's what a good Samaritan would do." Janice asks what they can do. Fiona tells her, "We can do what she is doing, but we will go one better. I have just had an idea - but I need your help..."

Bev is lying on the couch in the manager's office. Her son is reading a comic. Her daughter gets up to go to the 'fridge. All-of-a-sudden, loud brass band music starts blaring out, heralded by the clashing of cymbals. A couple of rooms down, May dashes into Fiona's room and snaps, "Stop it at once, both of you." Fiona, though, retorts, "An eye for an eye and a tooth for a tooth." Bev suddenly marches in and growls, "Think you're smart, don't you?" She then turns off the tape player that Fiona is using, picks it up and snaps, "I'll have that." Janice yells, "That's mine. Give it back." Bev, though, retorts, "I'm confiscating it. It goes into storage." With that, she marches out again. Fiona goes to follow her, but May blocks her way and snaps, "It's time someone had a cool, clear-headed talk with Mrs. Potter and I seem to be the only one around here capable of that." With that, she turns and heads out of the room. Fiona looks at Janice.

In the manager's office, Bev asks her kids if either of them have seen the master key. May suddenly walks in and says politely, "Mrs. Potter, I wonder if I may have a word with you. I do apologise for Mrs. Thompson's thoughtlessness - it never crossed her mind that the music might offend you. It was all a silly misunderstanding. Whereas you and I are civilised adults who can discuss things calmly, I'm afraid Mrs. Thompson and Miss. Reid aren't that mature. I'm sure you can appreciate that." Bev, ignoring her and still looking for the key, turns away as May goes on, "Oh good. That's all settled, then." She then continues, "While I think of it, you mentioned the storeroom. I don't know whether Mr. Hamilton has mentioned it, but he's given me permission to store some of my things in there." Bev's daughter asks, "What sort of things, Miss?" May retorts, "Just a few personal bits and pieces; nothing of any value." As May continues talking to Bev, the girl goes over to her brother and whispers, "She's got things in the storeroom, she said." Across the room, Bev mutters at May, "Mr. Hamilton hasn't mentioned any arrangement to me." She suddenly spots the key. Turning to May, she tells her that she's keeping the tape player and Fiona and Janice can claim it later if they want to apologise. May smiles, "That sounds more than fair."

A few moments later, May walks back into Fiona's room and says to her and Janice, "There - didn't I tell you? There was no problem. Mrs. Potter was very pleasant and co-operative." Janice demands, "Where's my cassette player?" May replies, "She's agreed you can have it back when you apologise." Janice stands there, looking horrified.

Sometime later, Bev is lying on the couch in the manager's room, asleep. Her children creep past her, over to the storeroom and the boy unlocks the door.

Fiona and May are walking along outside, and May asks Fiona where she's going. Fiona retorts, "I am going for a walk - because I don't think I can stand any more gloating." Janice suddenly runs up to May and growls at her, "Come and see what they're doing now." She leads the two women over to the balcony: the kids are dangling a lamp down on its cord. May glares at them and snaps, "You little monsters. You've been in my storeroom." The kids then let the lamp drop to the ground. May yells at them, "Monsters. I'll skin the pair of them them alive!"

May storms back into the mansion, Fiona chasing her and warning her not to do anything rash. May snaps that she wants that woman out of there now. She goes on, "I've had plenty of rough types trying to stand over me and I've sent them all packing." Janice asks in surprise, "What rough types?" Fiona tells her quickly, "May used to have a lambington stand, dear. It was very competitive!" May heads into the manager's room and grabs the collars of the sleeping Bev's dressing gown. Bev wakes up as May snaps at her, "Get out. Pack your belongings and get out of here with your evil little brats." Bev protests, "I've got rights." May, though, snaps, "Rights? You've got no rights, you slob. I've lived in this house forty years and I'm not having any bullying, beer-swilling tramp with her monkey-faced breasts coming in here and standing over my friends. Now, I'll give you five minutes to pack before I get really angry." Bev glares at her and growls, "You'll be hearing more of this. The anti-discrimination board--" May interrupts her, though, and snaps, "Do you want to take anything with you or not?" As Bev starts dashing around, picking up her belongings and muttering about never having been treated this way, Fiona laughs, "May! I didn't think you still had it in you!" She looks at Janice. Bev continues packing.

A few minutes later, Bev escorts her children out through the front door. May follows them and Bev snaps at her, "Don't think you've heard the last of this." May then heads back inside as Janice hangs up the 'phone in the hallway. She tells May, "I'm running late for college. Could you give Aunt Fiona a message?" May nods, "Of course, dear." Janice goes on, "A friend of hers has just arrived from England and he's coming to see her, but he couldn't wait to talk to her because his cab was waiting. He sounded nice." May asks, "Did he leave his name?" Janice replies, "Oh... what was it? Someone Curtis. Neville Curtis." A look of horror crosses May's face as Janice heads upstairs.

Fiona is sitting in the manager's office when May walks in breathlessly. Fiona smiles at her, "I never thought I'd say it, but congratulations, you old devil, you." May, however, tells her seriously, "Something has happened. I have a dreadful confession to make, Fiona. After you hear what I have to say, I won't be surprised if you never speak to me again..."